We are a family owned company with an emphasis on FAMILY! We have been drivers, therefore know as well as anyone the respect you deserve.
Communication is key and we want you to know that you have asked and “We hear you”. We will work hard for you everyday starting with Honesty and Sincerity.
We want our customers to know that they are a crucial part to the transportation industry. Without them, the world would stop. We Thank You Very Much and Everyday.
As Truck Dispatchers we face a number of problems daily it can be simple problems like a wrong date on the paperwork, but it can be larger more difficult problems like when companies get wrong addresses and mix up the loading or unloading places.
These type of problems surge when there isn’t good planning or execution of what they want to be done, it could be caused as well from a lack of communication either by companies and their brokers, brokers, and the Dispatcher, vice versa.
A good truck dispatcher will never leave you to figure out your problems on your they will look for easy, quick solutions for anything that might come your way as a Truck Driver.
A Truck Dispatcher should always have an answer to any problem you might have along the way, like when the load numbers get mixed up, and you can’t get loaded up, all you have to do to fix this problem is to call your Dispatcher and inform him or her about your problem so they can quickly and efficiently resolve it, and we will get you loaded or unloaded so you can get back on the road, to get back to work.
Another problem that Truck Dispatchers face is when the broker leaves out details or confuses weight, pricing or any important details and at the loading dock or unload, we will take care of everything.
One of the most common of problems that presents itself and the brokers don’t inform us or you about this pass we will directly get in contact with the company that is loading you to get in and out quickly.
Problems surge when you least expect it and can possibly ruin a great load you might have after the problematic one.
A good Dispatcher will always have a solution to your problems and never let you lose money
As a truck driver, you will face many problems, like dealing with good brokers and bad ones. We all wish that we could just work with great brokers but that’s, not the case.
TRUCK DISPATCH ON THE JOB
Our Dispatchers are always at your disposal to help you arrange your schedule to what you want on the spot no complaints. We will help you out with any paperwork or documents, so you can get on the road as fast as you can.
We manage your daily loads; we monitor your times and resolve any problems you might have.
As Truck Dispatchers, we make sure that you don’t have to worry about all the package setups and managing brokers directly while working.
We make sure to get you the best deals possible we talk to brokers directly to make loads of your choosing.
As a Truck Driver, you won’t have to worry about constantly getting calls from companies asking for updates, we will handle all their calls so you can focus on driving safely.
While you deliver you may encounter all kinds of problems, for example when the company doesn’t want to receive your load, you won’t have to stress out, we will fix any problem you face. The Truck Dispatchers at Navigation Freight Services, LLC will always find a solution to all your needs.
We are always at your disposal to help you arrange your schedule to what you want on the spot no complaints. We will help you out with any paperwork or documents, so you can get on the road as fast as you can.
As a Truck Driver, you must understand that Truck Dispatcher takes their time to look for a quality load, you must trust your dispatcher’s ability to rationalize and negotiate to help you get the best loads possible.
The way we find loads are looking at load boards and having direct brokers contact us to take these loads. The loads we look at will always be according to your preferences. What’s most important to us at our company is that you get the load that you want, at the price range you want. We always make sure to consult our client before trying to take a load. When we find a perfect load that we know you will like. We call and try to start off negotiations to grab that load. Negotiations are made in a series of phases that we will mention:
First phase: the dispatcher will identify the preferable load or something very close on the load board.
Second phase: is calling and finding out more details if they aren’t listed. Example; The Truck Dispatcher will ask for the type of load, the weight of the load, what time is the pickup, drop off, if it’s a direct trip or not, and price range. These are all the necessary essential details that the Truck Dispatcher will reconfirm and consult the client before starting the next step.
Third phase: that a Truck Dispatcher will proceed with is the most crucial point in these steps; The Negotiation, this very important step is a Truck Dispatchers Job, they find a pretty good deal and turn it into an even better deal with this crucial part.
Usually, a Truck Dispatcher will negotiate prices, for example; A broker is paying 800 for a load to be transported 950 miles away from where they are, the dispatcher is going to relay these details to their client and make sure they want this or they should start negotiating a higher price. With the consent of the Truck Driver, the Truck Dispatcher will initiate negotiations. The Truck Dispatcher will speak to the broker asking for a higher rating, sometimes asking for something a little higher then what the Truck Driver wanted. This part will allow the broker to decide on accepting and giving a higher rate. If the Broker agrees they lock down the deal and start on the paperwork that the Dispatcher will handle if the Truck Driver allows it. This step is the most important for the Truck Dispatcher to fully complete, it allows the Truck Driver to get paid a higher rate.
At our company, our Truck Dispatchers excel at making great negotiation decisions so you get more money every time for your truck. We care about our drivers!
